Frequently Asked Questions
Keebies is a homegrown pet food business dedicated to crafting 100% natural treats for your furry friends. Our journey started with our dog, Kibo, inspiring us to prioritise health and quality above all.
We focus on quality over quantity. Every treat is free from preservatives, and artificial nasties. Made with love and care, our treats are designed to keep your pets happy and healthy.
We currently offer a range of dehydrated meat treats, including chicken feet, duck feet, duck liver, beef tripe, and chicken gizzard. Stay tuned for more exciting additions!
Every treat is made from natural ingredients and meats, so variations in appearance, size, and texture are completely normal. Sometimes, you may notice white specks on the meat. These are not mould or fungus but salt crystals or fat deposits that form naturally during the dehydration process. These are safe for your pets to consume.
Yes, our treats need to be kept refrigerated. Once opened, they stay fresh for up to a month when stored in the fridge. For longer storage, you can freeze the treats, and they will remain fresh for up to 6 months. Always store them in an airtight container to maintain quality.
Our treats are primarily designed for dogs. While most are safe for other carnivorous pets, we recommend consulting your veterinarian before introducing any new treat.
Orders can be placed through our website. Simply browse our collection, add items to your cart, and proceed to checkout.
Yes, we provide delivery across Singapore. Delivery fees may apply based on your location.
We aim to deliver your order within 5 business days once it leaves our kitchen. During peak periods, this may take a little longer. You will receive an email notification once your order is on its way.
Due to the perishable nature of our products, we do not accept returns or exchanges. However, if you receive a damaged or incorrect order, please contact us within 48 hours of delivery with photos and details of the issue. We will work with you to resolve the problem, either through a replacement or a refund.
Due to the perishable nature of our products and the fact that all treats are made to order, cancellations are not allowed once an order has been placed. We process orders as soon as they come in to ensure the freshest treats for your pets.
Currently, we do not offer customisation. However, we love hearing your suggestions and might incorporate them in the future!
We’d love to hear from you! Reach out via our Contact Us page or drop us an email at keebies.co@gmail.com. Your feedback helps us improve.
Absolutely! Especially if it's for a good cause! If you’re interested in partnering with us, please send an email to keebies.co@gmail.com.
We’re flattered by your interest! For wholesale inquiries, please contact us at keebies.co@gmail.com.